Instructions for starting your utility services are below.
City Ordinance 13.08.030
Before water shall be supplied to any premises, application by the owner, tenant, or agent of the property shall be made to the finance director for the proper service and stating the official building number and street to be served and any other information that may be required, including any necessary information to establish the credit of the applicant; thereupon service connection shall be made at the nearest distribution main by the department, but only after the charges provided for in this chapter have been paid.
Must bring in proof of ownership of the property. (CLOSED Escrow Documentation, Tax Roll). When escrow has not closed you may bring in a good faith paperwork, however, you have two weeks to bring in the closing escrow documents. A valid ID and Social Security card are required.
Need to bring in a Signed Rental or Lease agreement and a Deposit of $150 – cash or check. This deposit will be applied upon closing the account. A valid ID and Social Security card are required.
$27.78 Minimum for the first 1500 cubic feet. After that, water is $1.74 per every 100 cubic feet used.
$21.26 Residential Flat Rate. This includes; 1 Regular Trash Can, 1 Recycle Can and 1 Green Waste can. Each additional can is $7.88 per can.
Refuse service is contracted with Mid Valley Disposal, (559) 237-9425. All cans must be out by 5:00 AM to ensure pickup. Please call (559) 592-3710 ext 1 immediately if trash is missed.
For other types of accounts or information call City Hall. (559) 592-3710
Payments must be received by 4:00 p.m. on the 15th of each month, or the following business day if the 15th falls on a weekend or City observed holiday.
If payment is not received by the due date, a $10.00 late fee/penalty will be applied and a Shutoff Notice will be issued.
Accounts must be paid no later than the close of business day (4:00 pm) on the Tuesday, prior to the last Wednesday of the month to avoid additional fees and disconnection. (Additional fee imposed if the account remains unpaid and is placed on the shutoff list).
Service reconnections are scheduled for the first business day after fees are paid. The service fee for reconnection must be charged whether or not the service crew has physically shut the water off.
Late fee: $10.00
Service fee: $35.00 (incurred when the account is placed on disconnect list)
Please note that if you do on-line banking we are not responsible for payments received past the due date.
Automatic deduction from your checking account is available and is very helpful in preventing late payments. The City of Exeter’s Direct Payment Plan authorizes the city to deduct the utility payment from your chosen bank account. To authorize the Direct Payment Plan, download the authorization form and return it to the City of Exeter. Note, please attach a voided check to the authorization form. Please contact the Utility Billing Department at City Hall for additional information.
To close Utility Services a signature is required. If you have a deposit holding on your account it will be applied to your final bill and any remaining balance will be mailed to your forwarding address.
City Ordinance 13.08.040
Each consumer about to vacate any premises supplied with water service by the city shall give advance notice of his intended removal to the finance director, specifying the date service is desired discontinued; otherwise, he will be held responsible for water service furnished to such premises until the finance director shall have notice for such removal.
Water Service Disconnection Policy
Download the City policy to provisions provided for in Chapter 13.08 of the City Ordinance here.Exeter_Water_Service_Discontinuation_Policy_Full_12.10.19