If you have a question or complaint regarding water quality, please call the Public Works Office at (559) 592-3318; Monday through Friday from 7:00 a.m. to 3:00 p.m. For after-hours emergencies, please call (559) 592-3710.
The water division is responsible for the quality and quantity of water available to serve our residents. This includes all required testing and insuring we have an adequate long-term supply for our customers.
The water division operates and maintains the City’s water system which consists of five active chlorinated wells, one chlorinated standby well, and three inactive wells. The depth of our wells range in depth from 296 feet to 620 feet. There is one 100,000-gallon elevated storage tank feeding a closed-loop distribution system.
Sand in the water
Sand can occur naturally in groundwater or as the result of a water line repair. We try to reduce the instances of dirt or sand in the water through regular flushing, which improves water quality by increasing the circulation of water in the pipes and removing most of the sediment from the water. There are no health concerns related to sand but a persistent problem should be reported to the water division.
Cloudy water is normally caused by the aerator on your faucet. Like any bubble, the air rises to the top of the water and goes into the air above, clearing up the water. Cloudy water, also known as white water, is caused by air bubbles in the water. It is completely harmless. If you fill a glass or pitcher with water and it does not appear clear after 20 to 30 seconds, please call the Exeter Public Works Department.
Too many appliances using water at the same time can cause low pressure. This includes irrigating outside at the same time you are using water inside. You should confirm your house valve is fully open. If you are unsure how to check that valve, please call the Exeter Public Works Department or your plumber. On average, your water pressure should be between 35 and 50 psi.
Chlorine in the water
Chlorine is intentionally added and carefully regulated by the U.S. Environmental Protection Agency (EPA) under the Safe Drinking Water Act (SDWA) to safeguard public health.
We are committed to providing you with safe, clean drinking water of the highest quality. All water provided by the City of Exeter meets the primary drinking water standards established by the California State Water Resources Control Board, Division of Drinking Water.
For more information about the water we deliver to your homes and businesses please review our Water Consumer Confidence Report.